Privacy Policy

Privacy Policy

Introduction

At https://buggy-and-quad-bikes.terratrek.net, we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its counterparts in Colorado (CPA), Utah (UCPA), Connecticut (CTDPA), Virginia (VCDPA), South Africa (POPIA), and other applicable jurisdictions.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://buggy-and-quad-bikes.terratrek.net
  • All associated mobile applications and services
  • Any interactive features or platforms we operate
  • Products and services offered through our digital channels

Please note that this policy does not extend to third-party websites, apps, or services accessible through links on our platform. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users when they:

  1. Utilize our applications and services as authorized users.
  2. Visit our websites linked to this policy.
  3. Engage with us through communications, including emails, calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details related to your user account, such as username, registration date, and security information.
  2. Payment Information: Data associated with payment methods used for purchases or subscriptions, like credit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Transaction records, purchase history, and financial data relevant to our services.
  4. Purchase Information: Product/service preferences, order details, and shipping addresses.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP address, device ID, or advertising ID.
  6. Location Data: Geographic coordinates and location-based services data.
  7. Feedback: Your opinions, comments, reviews, and suggestions provided through various feedback mechanisms.
  8. Social Media Information: User data from social media platforms when you interact with our content or share it.
  9. Product Information: Details about products viewed, added to cart, or purchased on our sites.

We collect this data through multiple sources: user input forms, account settings, browsing activities, automated tracking technologies (like cookies), and third-party data providers.

Cookies

We employ cookies, a common technology used by websites to enhance user experience and gather analytics. Our cookies are categorized as:

  1. Strictly Necessary: Essential for navigating our website and using its core features.
  2. Preference: Remembering user preferences to provide customized experiences.
  3. Analytics: Collecting aggregate data for site performance evaluation.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

The duration we retain personal data depends on the purpose for collection, as well as legal requirements. Once the purpose is fulfilled or when data is no longer needed, we delete or anonymize it in a secure manner. However, certain financial and legal records may be subject to extended retention periods due to regulatory obligations.

Security Measures

We prioritize the security of your personal data by implementing robust organizational safeguards and security controls. These include:

  • Encryption: Data is encrypted during transmission and at rest using industry-standard encryption protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Strict access policies ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If we learn that we have collected such data, we will take steps to delete it and notify parents or guardians as required by applicable law.

Your Rights

Depending on your location, you may have various rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking for the deletion of your data in certain circumstances.
  • Restriction: Limiting the use of your data for specific purposes.
  • Portability: Receiving your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for certain purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data privacy rights.

To exercise these rights or have any data-related queries, please contact our dedicated privacy team via email at [email protected] or by postal mail at our registered address.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. Any modifications will be posted on our website, and we encourage users to review it periodically.

Contact Information

For any privacy-related inquiries, requests to unsubscribe, or data privacy questions, please reach out to us at: